Terms and Conditions

With the payment for hire of or purchase of products from Eco Bums you agree to accept the following Terms and Conditions.

Payment

We accept payments via PayPal, direct deposit or cash. Items will not be sent until payment has cleared. Be advised we may require a credit card or driver’s license number as a security bond for the hire of packs.

Shipping & Handling

Postage is a flat rate of $14.95 Australia wide

Please allow 5-7  days delivery. All items will be posted within 2 working days of a cleared payment, subject to stock availability. You will be informed via email of any delays.

Pick up and deliveries in the Adelaide metro area are free and can be arranged.

~ Please note Eco Bums recommends registered post and takes no responsibility for the loss or damage of items sent via regular post. ~

Returns Policy

If you discover an item that you have purchased is faulty please advise us immediately. All products are covered by a manufacturer’s warranty however we are unable to return or exchange used or washed items. Postage costs apply.

Hire packs not returned by the due date will incur a fee of $5 per day overdue.

Disclaimer

Please refer to and follow the washing instructions we have provided on the website or in the packs prior to using any nappies.

  • Fabric softeners, bleach or detergents which contain bleach or whiteners are not to be used on any nappies or their accessories. The best alternative is an eco- friendly detergent – there are many readily available in supermarkets. We recommend and provide samples of ecostore detergent in our hire packs. Please do not soak the nappies.
  • Please be aware that certain creams for nappy rash can stain and ruin MCNs so always use a biodegradable liner to stop creams coming into contact with the nappies. Velcro fastened nappies must be closed prior to washing.
  • Antibacterial rinses and sanitisers can be used; however the best way to dry and sanitise the nappies is in the sun. This will remove stains, smells and bacteria naturally. If the weather does not permit or you chose to use a dryer always use it on the lowest setting – extreme heat will ruin PUL covers and the absorbency of MCN’s.

All hired items are washed by us upon return, following the manufacturer’s instructions. Any information provided by us is given on behalf of the manufacturer as to the manufacturer’s instructions. All nappies are sanitised by the sun for at least 2 days before any hire.

Eco Bums is not responsible for faulty products and will return or exchange based only the manufacturer’s policies.

We will not assume liability, replace or offer any guarantees for any loss after payment and postage or damage arising out of or in connection to the misuse of a product, or the inability to chose the product which best suits your individual situation.

Nappies must be returned to us in the same condition as which they were sent. Any nappies not returned to us will be charged at RRP so please ensure you check the checklist provided in the pack. Damaged nappies or accessories will also be charged to you at RRP. If you are unsure about anything regarding the MCN’s contact us and we will be happy to provide information and help.

If you are unable to return the hire packs by the due date please contact us to discuss alternative arrangements and avoid a late fee.

Your Privacy

Personal information provided to us will remain private and confidential and used only for communication and the process of orders.

Our Details

Email : nappylibrary@ecobums.com.au

Phone Grace or Kelly: 0418842038

 

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